Exchange and Return Policy

Fury Jersey guarantees you the right to exchange or return your product under the conditions below. Please read them carefully before placing your order, especially the rules about sizes and personalized products.

Exchange and return period

You can request an exchange or a return within 7 days of receiving your product. To start, contact us within this period through our Contact page.

When an exchange or return is accepted

1. The product is in perfect condition for return: unused, unwashed, undamaged and with all tags attached and intact.
2. The product received is different from the one you selected at the time of purchase.
3. The product has a manufacturing defect that affects its use.
4. A personalized product has an evident manufacturing defect or an error in the customization you requested.

Important: when we cannot accept an exchange or return

• Requests made after the 7 day period following delivery, except in cases of manufacturing defects.
• Products showing signs of use or damage, or with removed or broken tags, except in cases of manufacturing defects.
• Products that do not fit the desired size. To avoid this, please check the size chart on the product page before ordering. If you are unsure about your size, send us a message before you buy and we will help you choose.
• Personalized products (with a name, number or other customization you chose) because of a change of mind. These items are made to your specifications, so they can only be exchanged or returned if they have a manufacturing defect or a customization error.

These rules do not affect the statutory right of withdrawal of customers in the European Union and the United Kingdom, explained below, or any other right you have under the consumer laws of your country or state.

Return shipping costs

Shipping costs for exchanges and returns are the customer's responsibility, except in cases of manufacturing defects, customization errors or when we sent a different product from the one you ordered. In those cases, we cover the cost of sending the correct product to you.

We recommend using a trackable shipping service for your return, as we cannot be responsible for packages lost on the way back to us.

How to request an exchange or return

Send us a message through our Contact page with the following information:

1. Your full name.
2. Your order number.
3. The reason for the exchange or return.
4. For defects, customization errors or wrong products: clear photos of the item and of the label.

Our team will reply with the next steps and the return address. Please do not send any product back before receiving our instructions.

Refunds

Once we receive and check the returned product, we will confirm by email whether your return was approved. Approved refunds are issued to the original payment method used for the order. Depending on your bank or card issuer, it may take a few additional business days for the amount to appear on your statement.

For exchanges, the new product is sent once we receive and check the original item, subject to availability. If the product you want is not available, we will offer you a refund instead.

Right of withdrawal for customers in the EU and the UK

If you live in the European Union or the United Kingdom, you have the legal right to withdraw from your purchase within 14 days from the day you, or a person you indicate, receive the product, without giving any reason.

• How to withdraw: before the 14 days end, send us a clear statement of your decision through our Contact page, for example: "I hereby withdraw from my contract for the sale of the following goods: [product], ordered on [date], received on [date], order number [number], name [your name], address [your address]."
• Returning the product: send the product back within 14 days of informing us of your decision. You bear the direct cost of returning the product.
• Refund: we will refund all payments received from you, including the standard delivery cost of your original order, within 14 days of the day we are informed of your decision. We may withhold the refund until we receive the product back or you provide proof that you have sent it, whichever happens first. We use the same payment method you used for the order.
• Condition of the product: you may handle the product only as you would in a store to check its nature, characteristics and size. You may be responsible for any reduction in value caused by other handling.
• Exception: the right of withdrawal does not apply to products made to your specifications or clearly personalized, such as jerseys with a name or number you chose.

Defective products and legal guarantees

If your product has a manufacturing defect, contact us as soon as you notice it, even after the 7 day period, and we will find the best solution with you: repair, replacement or refund, as provided by law. Customers in the European Union and the United Kingdom also benefit from the legal guarantee of conformity, and customers in the United States from the warranties provided by the law of their state where applicable.

Questions

If you have any questions about this policy, our team is here to help through our Contact page, Monday to Friday, 9am to 6pm (New York time, ET). For delivery times and tracking, see our Shipping Policy.